Return & Exchange Policy

Return & Exchange Policy

Last updated: 2026

Thank you for shopping with us. We want you to love your jewelry purchase. Please read our return and exchange terms below carefully.

Return Eligibility Window

You may submit a return request within 14 calendar days from the date you receive your order. After this 14‑day window, we cannot accept return or exchange requests.

Important Note for Personalized / Engraved Items

All engraved, custom‑personalized jewelry is final sale. Custom‑engraved items cannot be returned or exchanged for change‑of‑mind reasons, because personalized engravings cannot be removed and the item cannot be resold. Please double‑check all engraving text, spelling and details before placing your order.

Exception: We will take full responsibility if the item arrives damaged, defective, or we made an engraving mistake on our side.

Eligible for Return & Exchange (Non‑Personalized Items Only)

Non‑engraved standard jewelry can be returned or exchanged if all below requirements are met:

  1. Return request is submitted within 14 days upon delivery.
  2. Item is unused, unworn, no scratches, in brand‑new resellable condition.
  3. Original gift box, tags and all accessories must be returned together.
  4. Provide your original order number as proof of purchase.

What is NOT Returnable

  • All engraved / personalized custom jewelry (except for our manufacturing error or damage on arrival)
  • Items worn, scratched, damaged by customer use
  • Items without original packaging and tags
  • Gift cards

Damaged, Defective or Wrong Items

If your order arrives broken, defective, or you receive wrong goods, please contact our support email within 7 days after delivery. Please attach clear photos of the product and package. We will offer solutions including replacement or partial / full refund.

Return Shipping Cost

  • For customer‑initiated return (non‑defective non‑custom items): Buyer is responsible for return shipping fees.
  • For our fault: damaged, defective, wrong item, engraving mistake: We cover related shipping cost.

How to Start a Return

  1. Email our customer support: support@yourbrandname.com
  2. Subject: Return Request‑ [Your Order Number]
  3. Tell us your order number and return reason, attach required photos if needed.
  4. We will reply and send you return instructions within 2‑3 business days.

Do NOT send back items without contacting us first. Unauthorized returns may not be processed.

Refund Processing

Once we receive and inspect your returned goods, we will process your refund within 3‑5 business days. Refund will go back to your original payment method. The actual arrival time depends on your bank or payment provider, which may take extra 5‑10 business days.

Exchange

Exchanges are available only for non‑personalized eligible items. If you want an exchange, please note your desired new style / size in your support email. Price difference needs to be settled accordingly.

Contact

support@cherishgifted.com